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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Network requirements may include: | hardware, mainframes, serversinternal/external maintenance memory sizenecessary skills and knowledgescalabilityset up needssoftware, operating system, application packages, programmingvirus scanners, security requirements |
Nominated person may include: | external consultantIT department or sectionIT managermanagementservice providersupervisorsystem users |
Equipment may include: | computers, hardware, peripheralsmodem server, software |
Software may include: | accountinganti-virusdatabaseinternetorganisation specific software page layoutprinterspreadsheetword processing |
Efficiency and access for users may include: | clear instructions or guidelines, user guides easy to useeliminates or minimises duplication in electronic storage of informationensures accuracy and security of datafirewallsgatewaysimproves reporting processeslogical set upmaximises access to informationmultiple usersreduces processing timesecurity needstimely training |
Records may include: | asset registerdetails of software licences, locations of software within organisation file registerindex cardsinventory listslog booksrequisition forms |
Control and security may include: | allocation of folders and sub-folders limited number of users, limited time period for usagemonitoring stock levelrestricted and authorised accessstorage conditions and requirementsuse of passwords and log-ins |
Network problems may include: | damaged cablinghuman error memory fullserver crashingvirus |
Rectifying minor faults may include: | anti-virus softwareclearing memory spacereloading softwarerepairing or replacing parts resetting server |
Computer experts may include: | computer service centreexternal consultant IT supervisor or manageronline helpsupplier and manufacturer |
Filing and storing software may include: | archiving creating back-up copyexternal storagefile register, electronic or paper-basedfire proof , heat proof , humidity proof storageorganisation records roomorganisation storeroom |
Training may include: | expert demonstrationinformation sessionsone-on-one workshops |
Network users may include: | organisation personnel external clients |
Maximising network potential may include: | access to informationeffectivenessefficiencymultiple usersreporting facilities usefulness |
Examining user skills may include: | observingsurveying testing and assessment |